Guides

Guides

How small ISP and managed-WiFi operators handle a customer outage without speculating, audit their asset map before busy season, and keep the incident record pointed at the affected customer and site — knowing that read-only monitoring cannot diagnose what it cannot see, and that network changes stay with the operator.

failure

When it goes wrong

A customer is offline: what to check and say

Confirm scope, open an incident tied to the customer and site, compare against recent changes, give a status with a next check time, and close the loop in the log.

Last reviewed 2026-08-21

checklist

Checklist

An asset audit checklist for small ISP networks

Reconcile the map against the field, verify reachability and health per device, tie every asset to a customer, review unrecorded changes, and schedule what you defer.

Last reviewed 2026-08-21

When it goes wrong

A customer is offline: what to check and say

Checklist

An asset audit checklist for small ISP networks

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